Report a Problem

After-Hours Emergency

Call 911 for life-threatening emergencies.

For non-life threatening, after-hours emergencies related to public services, call 651-747-3650. Follow the instructions on the voicemail recording to redirect your call.

Gas Emergency/Gas Odor

To report gas odor or other gas emergency, please call 1-800-895-2999.

Street Lights

Contact Xcel Energy online or call 1-800-960-6235 to report malfunctioning street lights.

Power Lines

For questions about trees near power lines, contact Xcel Energy by calling 1-800-895-4999. They will send out a field representative to evaluation the situation.

Report power outages online to Xcel Energy, or call 1-800-895-4999.

Report a Code Violation(s)

Report a property code violation by filling out the attached form here. Common violations include, tall grass, brush piles, vehicles stored outside, etc.

If you wish to remain anonymous you may print out the form and drop through the mail slot after normal office hours. The form can also be emailed to

Report a Pothole or Other City Street Issue

Please report non-emergency street issues using the attached form here. For emergencies relating to street issues during normal office hours, please report to the City of Gem Lake at 651-747-2790.

For after hours and weekends, please call White Bear Township Public Works at 651-755-9828.

Public Works emergencies that threaten the health and safety of our residents or our infrastructure include:

  • Water Main Breaks
  • Sewer Line Back Ups
  • Other Emergencies

Report an Illicit Discharge

Report an illicit discharge using the attached form here. An illicit discharge is anything other than stormwater (rain and melting now) that enters a storm sewer system, ditch, river, stream or other body of water. Any waste pollution that enters a storm sewer system will flow directly to the nearest waterbody without treatment and may cause serious environmental damage. See more about illicit discharge under the City’s watershed information tab. 


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  • To reach the City of Gem Lake – please call 651 747-2790 or 651 747-2792

    City offices/days open: 7:30 a.m. to 3:30 p.m.  Monday-Thursday, closed Fridays.